Privacy Policy
At Grumms, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide while accessing or using our website, products, and services.
By accessing or using the Grumms website, you agree to the practices described in this Privacy Policy.
1. General
By using our website, you confirm that you have read, understood, and agreed to this Privacy Policy and that you have the legal capacity to enter into a binding agreement under applicable Indian laws.
Grumms reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
If you do not agree with any part of this Privacy Policy, please discontinue use of the website immediately.
2. Information We Collect
We may collect the following categories of information from users:
- Personal Information: Name, email address, phone number, shipping and billing details provided while placing orders or creating an account.
- Payment Information: Payments are securely processed through third-party payment gateways. Grumms does not store debit card, credit card, or banking information.
- Device & Usage Information: IP address, browser type, operating system, website activity, and browsing behavior.
- Communication Information: Messages, feedback, and communications shared with our support team.
3. How We Use Your Information
- Processing and delivering orders
- Managing customer accounts
- Providing customer support
- Sending order confirmations and updates
- Improving our products and website experience
- Preventing fraud and maintaining security
- Conducting analytics and research
- Sending promotional communications and offers
- Complying with legal obligations
4. Sharing of Information
Grumms does not sell your personal information to third parties.
However, we may share limited information with trusted third parties including:
- Logistics and delivery partners
- Payment gateway providers
- Technology and analytics service providers
- Legal authorities where required under law
5. Third-Party Services & Links
Our website may contain links to third-party websites or services. Grumms is not responsible for the privacy practices, content, or policies of such external platforms.
Users are encouraged to review the privacy policies of those third-party websites before sharing any personal information.
6. Access, Updates & Deletion of Information
You may request access to, correction of, or deletion of your personal information by contacting us using the details provided below.
Certain information may still be retained where required for legal, tax, fraud prevention, or operational purposes.
7. Security of Information
We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, misuse, disclosure, or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Cookies & Tracking Technologies
Grumms may use cookies and similar technologies to improve website functionality, analyze traffic, personalize user experience, and remember user preferences.
Users may disable cookies through browser settings, although some features of the website may not function properly.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
10. Changes to This Policy
Grumms reserves the right to update or modify this Privacy Policy at any time. Any changes become effective immediately upon posting on the website.
11. Limitation of Liability
While we take reasonable measures to protect user information, Grumms shall not be liable for unauthorized access, hacking incidents, data breaches, or circumstances beyond our reasonable control.
12. Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
13. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Grumms Support Team
Email: info@grumms.in
New Delhi, India