Shipping Policy

At Grumms, we strive to ensure a smooth and hassle-free shopping experience for all our customers. By placing an order on our website, you agree to the following terms and conditions:

  • Grumms reserves the right to cancel any order at any time due to reasons including but not limited to technical errors, unavailability of stock, pricing inaccuracies, payment issues, or any other unforeseen circumstances.
  • Estimated delivery timelines displayed on the website are indicative and may vary depending on location, logistics, weather conditions, public holidays, or other external factors beyond our control.
  • While we make every effort to display accurate product information, pricing, descriptions, and availability, errors may occasionally occur. In such cases, Grumms reserves the right to correct the error, contact the customer for further instructions, or cancel the order accordingly.
  • Prices of products listed on the website are subject to change without prior notice.
  • Grumms may request additional information or verification before accepting or processing any order. If an order is cancelled after payment has been successfully charged, the applicable amount will be refunded to the original payment method within a reasonable period.

Cancellation by Grumms

Grumms reserves the right to refuse or cancel any order at its sole discretion without assigning any reason.

  • Product unavailability
  • Errors in pricing or product details
  • Suspicious or fraudulent transactions
  • Payment authorization issues
  • Incorrect or incomplete shipping information

Cancellation by Customer

Customers may request order cancellation by contacting our support team. Cancellation requests will only be accepted if the order has not already been processed or shipped.

  • If the order has not been processed, Grumms will initiate a refund within a reasonable timeframe.
  • Orders that have already been processed or shipped cannot be cancelled.
  • The decision regarding whether an order has been processed rests solely with Grumms.

Bulk Orders

Grumms reserves the right to cancel any order classified as a “Bulk Order” at its discretion.

  • Multiple units of the same product are ordered
  • Products appear to be purchased for resale
  • Invalid shipping details are provided
  • Misuse of promotional offers is detected

Limitation of Liability

Under no circumstances shall Grumms’ liability exceed the value of the purchased product. In applicable cases, Grumms may offer a replacement product or an alternate product of equal value.

Changes to Policy

Grumms reserves the right to update, modify, or remove any part of this policy at any time without prior notice.

Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.