Return & Refund Policy

At Grumms, customer satisfaction is important to us. We strive to deliver products in perfect condition and provide a smooth shopping experience. If you face any issues with your order, please review our Return & Refund Policy below.

1. Returns

Due to the nature of our products, Grumms currently does not accept returns once an order has been delivered, except in cases where:

  • The product received is damaged
  • The wrong product was delivered
  • The product is missing from the order
  • The item received is defective or expired

To request a return or replacement, customers must contact us within 48 hours of delivery with relevant details and supporting images of the product and packaging.

2. Refunds

Refunds will only be processed after the issue has been reviewed and approved by our support team.

  • Approved refunds will be processed to the original payment method
  • Refund timelines may vary depending on the payment provider or bank
  • Shipping charges, if applicable, may not be refundable

3. Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests will not be accepted.

4. Non-Returnable Items

Certain products may not be eligible for return or refund due to hygiene, safety, or consumable product guidelines.

5. Need Help?

If you experience any issues with your order, please contact our support team with your order details. Send us an email and we’ll get back to you as soon as possible.

Grumms Support Team
Email: info@grumms.in
New Delhi, India